Shopify CEO tells teams to consider using AI before growing headcount

In the last memory of the employees, CEO Tobi Lutke made a bold policy change: the teams should demonstrate that more headlines and resources will not be able to do a job before it is allowed to ask.

“Prior to the more title and resource request, the teams should demonstrate why they could not get what they want to do using AI,” Lutke wrote in the memoryIt openly shared on the social media on Monday. “If the Mukhtar AI agents were already part of the team, what would this area look like? This question can really be fun discussions and projects.”

AI and so-called agents, a smaller workforce that can help to maintain a smaller workforce, is given widespread concerns related to the effects of AI’s work. One New Report The United Nations trade and development organization estimates that the EU can violate more than 40% of the global role.

However, Lutke is not the only General Director that looks at AI for efficiency gain. Other leaders in the technique space also expressed similar feelings.

Klarna’s CEO Sebastian Siemiatkowski has boast Clarna’s AI Chatbot about 700 customer service agent’s work. Also, thanks to the AI, the staff of the clarina ended that a total of 2,000 people could go down. Clarna is currently working for about 4,000.

He was around the purchase since 2024 8,100 employees. Previous year, company put the company 20% of their employees. In January, when purchased, the customer service section quietly put employees Businesslike.