Don’t Settle for Less. CNET Survey: 63% of US Adults Are Paying More for Unreliable Internet Service

If you seem to pay more for the Internet every year, you are not alone. According to a new CNet request, 63% of our adults pay for the internet of the house have increased last year. On average, previously paid for $ 195 years before the years.

Price rides have definitely not translated to better service. More than half of the people who saw the bills were increasing, they still had an invalid relationship.

The results of the survey are income at the naughty moment for broadband industry in the United States. Dedicated to the federal government More than $ 90 billion To close this digital division since the Covid-19 pandemic, but Trump management expressed impatience with the results. It is reported to be looking for Fiber transfer funds away from the Internet and Elon Musk’s Satellite Internet Service to Starlink Some experts belong About her $ 120 price tag.

“If not affordable, not accessible,” he said Sean GonsalvezDirector of Communication with the Advocacy Group of the Institute of Local Development.

Customers took a number of steps to work at higher prices to cancel a cheaper plan, a cheaper plan, transition providers or service. Experts wanted the best advice on how to manage these issues.

Most people have seen that they have increased internet bill last year

Price growth daily for Internet customers, 63% of the United States, 63% of the United States, US adults reporting higher than the previous year. On average, they paid $ 195 compared to the previous year.

CNET’s large broadband editor Trey Paul can’t find surprising. “Initially, the 195-dollar figure may be amazed, but the monthly prices of many ISPs in mind increased to $ 20 to $ 20, and the sensitivity price increases to $ 20. I do not actually increase.”

CNET’s price increase analysis is growing The monthly price of the largest ISPs in the country has increased the monthly price increase as it increases by providers with providers such as a spectrum a year. These higher prices have not necessarily translated to performance, although 51% of their bills report 51% of the Internet on the Internet.

In many cases, they do not know if customers can see a higher number in their laws, the price of their plan will be the price of their plan. Great policy consultant Jonathan Schwantes, led in consumer reports Analysis of more than 22,000 internet bills In 2022.

“Some of the laws we have collected are incredibly complicated,” he said. “In thousands, it is very difficult to understand what people pay, what the hidden rights mean, and even what the Internet service is.”

When the Federal Communications Commission begins to request ISPS, some of these confusion were cleared last year Specify basic information about their plans “Broadband nutrition labels.”

When shopping for Internet plans, search a button that says “broadband facts” or “View broadband tags”. The entry rate of each provider is required to indicate how long your account will increase after the expiration of the period of the entry rate. You will also see any Other fees This will be displayed on your account as payments for equipment or installation.

5 Users live an invalid Internet service in 2

42% of our adults from this survey said they had an invalid Internet speed or connection last year, but the level of trust is based on revenues.

According to this survey, the higher income level was relocated with more reliability. 57% of the annual income are above $ 80,000, as a result, there was no contact with $ 40,000 from $ 40,000.

Lynnette White, 77, told me the internet in the big building used to get out at the same time every day.

“It was very frustrating and aggravated,” he said in the middle of something.

The survey respondents are the most affected areas for subtle internet, entertainment (31%), related to home (19%), related to family and friends and contact current events and news and news.

The entrance to entertainment may sound like a luxury, but the Internet users I speak have met as an important lifelong. Phyllis Jackson, a retired administrative assistant in Monroeville, said he sometimes thinks the computer as his best friend.

“I like to see people talk and love to hear the sounds since I live alone. He seems more personal,” he said. “If I’m in my age and alone, if I can’t access the Internet computer, it will discourage me.”

6% of respondents said that in the past year, the Internet has been affected by virtual education opportunities. Amina FazlulahThe head of Tech politics in general, the head of the media, said that this statistics are worried about him, especially for him.

“We know that if you live a poor service or an invalid service, if you live in an invalid service, he will miss the student’s window of the student in this source,” he said. “You lost once, to restart is really hard.”

High costs are mandatory for users to be liquidated or reduced

This price increase was financially affected by Internet users. The survey shows one of the five USA, which has to pay for home internet, has to reduce a cheaper plan to completely cancel high costs and services. Only one of 10 has tried to negotiate its bill.

“Something we worries is to see the results around the need to cancel or lower the results in a lower price,” Fazlulah said. “All of your daily needs are so many Internet and there is especially knowing that people lose access.”

Reading, Pennsylvania, Pennsylvania, due to a stable income, said he would force him to cancel it in general for a small price increase. At the beginning of this year, its low-income Internet plan increased from XFinity to $ 10 to $ 15 per month.

“If they get up again, I’m just going to close this,” said Kama.

It is well documented that most people of being affordable are the main reason for home internet. According to 2021 Pew Research Center ResearchThe house is more than twice the number that is the highest and service of any response, which ends 20% of the 20% of the Internet subscriptions.

Users feel the effect of ACP’s end

The CNET’s survey also sheds light on the 30-dollar monthly subsidy, which helps to pay for low-income households in mid-2024. 12% of respondents said they saw that they had increased their billing after taking advantage of the last year.

“ACP’s death was harmful for a lot and I think this is reflected in these numbers,” he said Christopher’s handA telecommunications professor at Penn State University.

By the Federal Communications Commission Ended ACP registrations In February 2024 23 million Americans was registered. The program accepted households from 200% or below Federal Poverty Rulesor 60,000 dollars in annual income for a family last year.

What can you do if you rose legally

First, it is important to pay attention to your computing work. If you have an automatic payment, it is easy to track price growth. Here are a few other tactics:

Negotiate with ISP

Many of us have made this song and dance. At the end of the year, the Internet has been operated, so we contact our provider To negotiate with a better deal. These days, you probably need to start from an online conversation that often uses AI. (Some here Tips for using AI right in your talks.

Lower your plan

You can’t Need a lot of speed As you think; For most people 100Mbps HD streaming and video calls. You can work quickly to check how much speed you have now Speed ​​test from any connected device. If you are less than one of your most relevant devices at any time, you can think to a slow plan if you are more than 200mbp.

Change the ISPs

If negotiations ended a dead, you should want to go away from the bad ISP relationship. This awesome perspective can be – no one wants to cling without internet while waiting for you to kick your new service – but the Internet bill can be one of the most effective ways to save money. This is the reason most providers offer excellent Deals for new customers and some will even make Buy your old contract. Enter your address to see what is in your area A Broadband map of FCC And see what else options will be for you.

Buy your own equipment

Most Internet providers pay for equipment fees between $ 10 and $ 15, but you can buy yourself Wi-Fi Router Less than $ 100. This is a little investment, but in the first year, it will usually pay for himself and the Internet bill will be significant. I tried this a few years ago and saved $ 180 a year.

Methodology

CNET commissioned the Youquov PLC for a survey. Unless otherwise stated, all figures are from yougov PLC. The total sample size was 2367 adults, 2304 people pay 1,916 for home internet and home internet. FieldWork was held on March 19-21, 2025. The survey was carried on the Internet. The figures are weighed and representative of the entire US major (under 18).