Airbnb is quietly rolling out an AI customer service bot in the US

AirbnB has begun to spread customer service bot in the AI ​​last month, CEO Brian Chesky said the company called on Thursday during the first quarter conference.

Chesky added that 50% of AirBNB US users have already planned to spread all users in the country this month, using the AI ​​bot for customer service.

“Something to say about AI [is that] Absolute customer experience […] The living person already led to a 15% decrease in people who need to contact human agents, “he said during an analytical call.

Said the company was techcrunch last year Testing technologyBut in a limited way and only for certain queries.

“I think it’s too much potential to apply the AI. Time thinks about how to change the experience in the consumer,” An Airbnb co-founder Nathan Blecharczyk then told TechCrunch.

Unlike companies such as Open, Google, Confusion and The killing of beginners AI agents (AI tools that can perform tasks on behalf of the user), leading a more measured approach to AirbnB AI. Thieved gossip In February, the company does not start using AI from AI to customer service as they still believe that technology is still in the early days of travel planning or order tickets.

Meanwhile, his opponents Expedition and Booking.com Like the EU’s structure, travel planning and real-time updates for travel, the AI ​​properties are invested in technology.

The total income of the total income for the first quarter of Airbnb reported 6% a year ago. The company predicted that the expectations of analysts earning a quarter of the current quarter are slightly lower and said that the global tariff war, the possibility of the probability and discretary spending.