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Consumers, pressure on the regulators before the trial of the court for the future, the British financial ombudsman issued a record number of complaints about car loans.
Financial Ombudsman Service Tuesday, said he received 18,658 new jobs on car loans for three months financial sector.
The rapid growth emphasizes how car loans become the largest consumer finance scandal, because banks have paid £ 50 billion in paying insurance.
Added an argument a sense of confusion The CEO was unexpectedly called the previous month ago, historically called the rules called “radical” a few days ago a few days ago and announced the plans to leave.
The Ombudsman, the city of London, the authority, criticized an independent body in accordance with the rules written by the body of the financial behavior – the principals said that foreign investors from the sector are very fast to compensate for compensation.
The government responded by calling a review of the recovery system.
The figures for the last quarter of 2024 increased in the previous quarter of the financial work presented in the ombudsman and reached a higher level than a year ago.
Data include both apples and conventional sales car financing agreements.
The work of the car’s finance continued to assemble the Ombudsman, despite the suspension of complaints in this area, suspending the process of complaints in this area.
The Supreme Court, due to hearing next month an appeal Last year, the car’s credit provider had difficulty with the decision of a judge who was shocked with consumers in complaints about the “Secret” commissions on the car loans.
Without the customer’s informant consent, the decision to pay a commission to the car dealer to the car dealer called on HSBC analysts to estimate that the total cost of compensation for banks can reach 44 billion pounds.
This in December, this rejected a chapter of Barclays by Barclays, which is in a chapter, which is unfairly added to a car loan value in 2018. There are barclays. attractive This is against the decision.
Until these cases are fully resolved and the FCA turns a break in the complaint process, can’t make decisions on the requirements of the Ombudsman.
“We continue to see the work of a high volume of motor finance and encourage the workplace to think that the complaints are covered by FCA’s temporary complaint.”
To prevent a loggam of work, the ombudsman said that Dipple-Johnstone would “ensure that we can solve them as soon as possible,” he said.
Despite the higher car loans, the total number of complaints in the ombudsman was reduced to 68,430 in the final quarter of 2024, and 7 percent of the previous quarter.
About 80 percent of the allegations of car loans in December for three months, as required management companies, for example, allegations that brought their work in exchange for any compensation used in the name of consumers were presented by management companies.
Ombudsman who decided to start Charging claims management companies Such organizations from the next month, such organizations are 47 percent in April-December last year, said that before 21 percent of the year.
Fos, 36% of 36 percent of the cases of cases brought by consumers directly by consumers, only 26% of complaints brought by professional representatives.
