Fitness tracker Whoop faces unhappy customers over upgrade policy

Whoop 5.0 has supported the controversial increase plans around the fitness viewer.

Company for the first time Declared whoop 5.0 This week, 12 months of the new device’s subscriptions will be 12 months or upgrade the lump sum fee 49 ($ 79 for the model with ECG sensors), he said, he said.

This was not eligible for the total value proposal of the accusation Higher subscription prices (up to $ 199 per year))) When allowing customers to upgrade their devices for free. It seemed more accurately It is contrary to a comment on the company’s website Free device updates of free users if they are at least six months old.

The company responded after customers began to complain Reddit post Both announce a wider update policy and clarify the general approach.

Now, anyone who is more than 12 months is suitable for a free upgrade for anyone who is starting to subscribe 5.0 (or returned if we have received a payment). And customers who are less than 12 months can expand their subscription to get the subscription without any additional cost.

If the company said that he had made these changes, “he heard your opinion,” he said that it was due to a model from a model from a model where he was not only 12 and 24 months.

“We also want to admit that the previous blog article will receive a free update for only 6 months.” This was not our policy and should never be placed. “

With a moderator, whoop Sbreddit had a mixed response to these changes describes as a “victory for society.” Other posters were more doubting writing“You do not accidentally publish a policy and continue with years. Remove after returning [that] It’s real. “

There are also a number of complaints of users who say that they remain 11 months in their subscriptions, so they missed the free update cut.