Salesforce launches Agentforce 2dx, letting AI run autonomously across enterprise systems

Righteousness declared Agent 2Dx Today, the main update to the digital labor platform, which allows the Mukhtar AI agents to participate behind the scenes in enterprise systems without constant human control.

The announcement is a significant evolution of the previous approach of the company where agents worked Chat interfaces and the required open user offers. The new system aims to place AI agents that can be able to watch their needs and monitor data changes and take an autonomous agents throughout the work process.

“Companies are working more than workers today and steps to fill the space,” said Adam Evans, EVP and GM Salesforce AI platform, in a statement sent to Venturebeat. “By stretching out the Digital labor from the CRM, the agency is making AI easier than ever to place AI to any workflow or application.”

Mukhtar Ei agents now work with people who do not want a person

The most transformative side of today’s announcement is the turn of rejuvenating AI’s interactions that can be autonomous in the background. This change allows companies not only to affect the user commands, but actively unexpected monitor systems and place the AI ​​contributor that initiates the processes.

“The most surprising tempo is the speed of creation and iteration.” “The number of people who can create technology that can help you solve employee or customer problems, these topics and instructions, c ++, Java, Python or hack.”

The announcement is a critical moment in the evolution of AI agents, because enterprises continue to practice to deploy autonomous systems that can manage increasingly complex workflows without human intervention.

Digital assistants will soon negotiate your name with each other

Salesforce focuses on creating what they call especially “Multiple Agent Frame“Personal AI Assistants will interact with enterprise agents to complete the tasks.

“You will see very interesting situations that our Private Agents will have to interact with enterprise agents,” Silvio Savarese, Salvio Savarese, at the last meeting of the enterprise. “For example, I want to rent a car for a certain trip. I will ask to find the best options from my Private Agent. Private agent knows my calendar and my preferences, then reaches the car company agent to meet with time, schedule, price, options and insurance.”

This vision is talking to each other with people who are more talking to each other with each other, and the people who have more than managing every step of the work processes.

To accelerate the admission of agent technology, Salesforce presents a set of new tools aimed at both developers and managers. These include free Agentforce Developer Edition environment to create a prototype; AI Help Agent founder To help agents configure more quickly; and a Test center On a scale for automated evaluation of agent configurations.

The company is also activated AgentExchangeA market that ends 200 Preliminary Partners And in addition to new opportunities, along with new opportunities to place agents agents in various contexts with hundreds of pre-established agent components, agentCore API, MULESoft integration and agentforfore steps.

“If you look slow today, our customers created more than 21 million special applications on the Slack platform,” he said. “Now agentforce customers give these agents themselves, reduce the actions, based on CRM data, and give them a way to place slowly.”

The health industry targeted the main administrative relief

Salesforce is an agency for health, especially for health, especially health workers, especially for healthcare, health burden, especially health workers.

“About 87% of people in the field of health say they work late every night to complete administrative tasks,” Amit Hanna, SVP and GM Salesforce for health GM. “Our goal is to reduce the number of doctors and caregivers by protecting this number.”

The Xannah described special applications that summarize patient records for service coordinators and verifying the destination order and verification benefits. Special agents for health are designed to understand medical workflows and in accordance with the rules of privacy.

Early adopts saves millions of costs from AI application

Early adopts of the agent force include companies in various fields. Adecco Group Uses the technology to change the recommendation by automating the Resume option and candidate. EngineA travel platform automates customer service responsibilities and is worth $ 1.9 million in annual benefits.

PreciousA health company for 2 types of diabetes is the processing of 73% of restaurant web queries for annual deposits for each 5,000 patients.

“With the power of the agent, we set up more than one AI agent that strengthens the various parts of our work in solving each stage of each stage of the customer.

Execution requires AI waiting for failure points

Despite optimism, sales forces are accepting the implementation problems. “People don’t waste time thinking about dead ends or negative tips,” Seaman notes about the general issues related to the placement of the agent. “It is important to give a subject and instruction to provide what you will do.”

Concerns related to security and privacy remain in the industrial industries, especially as healthcare. “We apply the same sharing and security model to agents we do to people,” he said. “When we send information to LLMS, we delete all protected health information, then we replace these labels with real names before submitting the user.”

SaleSforce’s sight can work with many companies, with a combined human and digital workforce, with autonomous agents, with autonomous agents, while people operating regular operations.

The agentforce 2DX platform will usually exist in April 2025, from today’s current ones are available with some properties. This Agentforce Developer Edition and AgentExchange immediately available.