Klarna CEO says company will use humans to offer VIP customer service

“My wife taught me something,” said Klarna CEO Sebastian Siemiatkowski told the crowd in London SXSW. He was appealing to the headlines about the company Looking for human workers to hire After saying that clarna before artificial intelligence used 700 do business to equate employees. “Two things can be right at the same time,” he said.

Siemiatkowski said the company has to stop hiring hiring human workers a few years ago and to remove AI agents that help reduce and increase the value of customer support Income to every employee of the company. The company had 5,500 employees two years ago, and this number is about 3,000, as the company’s salary costs fall, now the majority of this money is trying to re-invest in employees to cash and capital compensation.

However, it insisted, it does not mean that people do not have an opportunity to work in their company. “We think that we offer a human customer service will always be a vip thing,” he said, comparing people with more money for more manalled clothing. “So we think that two things can be done at the same time. We can use AI to automatically take handicrafts, but we will promise our customers for a human connection.”

He spoke about the company’s employees and how to balance AI employees. Siemiatkowski, currently, the company’s engineer duties have not been shrinked until those in other departments, but it can change.

“What I do in the interior is the new rise of businessmen who encoded themselves,” many engineers are in these days in these days. “I think that people will be more valuable to the category, especially those who can use AI and continue to better use the concepts.

He also uses ChatGpt to help and help him understand more information from Clarina’s information parties. He said that Klarna had a better company to do. First, he thought that the company would never learn to learn what is needed to get more role in conversations.

“I’ll take a slipping rope, I’ll throw it in Chatgpt and” Is this meaning, right? “” Said, he said he was using Chatgpt as a special tutor.

However, the EU is not only related to employees. He spoke about how high-security societies affected by the increase in battles and native Sweden. This Financial times have recently been reported In the rise of Fintech fraud, for example, the residents of silence in Singapore, how sensitive residents can be in the same way for various institutions.

“And AI clearly, it accelerates it,” Siemiatkowski said.

Siemiatkowski once again used the company’s seller and work days, because he once again came out again because he wanted to strengthen Klarna’s data to AI. He said, for example, if you want to collect information about one of Klarna customers, Google Suite, Slack, Work Day, Salesforce, etc.

“We understand the only way to combine the only way [data]”He said that about 1,200 small program services were used in the company.

About the IPO waiting for? He said Klarna would move forward to the fact that otherwise it would be non-profit. “I can say that there is less tension in the market,” he said.

If you have a magic wand and change something? Would re-edit part of England. Then the crowd was applauded.