Exep in the ‘Email email’ error that changes the leadership trip

Years ago, Harris was leading a large, rapidly growing team Google and wanted to thank the best performers.

“Every performance period, I’d like to look for 5, 10% of people, and I would send them a little email and thank you for all the hard workers,” he remembered Spent the guest of the exclusive panel Fortune Cannes in the lions. It was a good-intentioned gesture, but Hindsightda missed the sign.

When I said about his approach to his father, I did not want to delete the words of the Great Harris. “You are stupid.” “Go and talk to them and tell him why.”

It made a change in sharp criticism. Harris threw emails.

Instead, to write hand-written notes, personally began to hand over and began to spend a few minutes with each employee.

“Thank you very much for your hard work. I know this and this and this and this and above and above.” In the rest of his career, since about 18 years, it became a ritual that continues to the current role Whimper.

Years later Harris still flows to people who protect these notes. Some are now in high leadership roles.

“They completely remember it,” he said. “Some of the cartridges, in fact, they remember to thank them for what several layers of several layers actually come and sit.”

Experience left Harris with a continuous conviction: “Never appreciate and do not appreciate and count the power of gratitude and recognition.”

This was a suitable idea on the leadership empathy and deliberate deliberate discussion.

Mars President Anton Vincent He spoke about the importance of leadership with mercy, especially in the moment of change and uncertainty.

“At the end of the day, we will ask people to do great things.”

“Get great results, make some changes, so it will be hard to ask other people to do great things if you don’t really have personal guidance.”