Feds accuse Uber of charging customers for subscriptions without consent

The Federal Trade Commission filed a lawsuit against Uber, claiming a subscription service for a subscription service for a subscription service for an Uber subscription service, accused of ride-filled and delivery giant. The court lawsuit claims that Uber could not deliver the deposits promised in the subscription service and the users complicate unfounded difficult to cancel the promises of “any time.

Uber rejected any errors and accused the investigation process and accused of allegations on “Unetetted Allegations”.

The court lawsuit, FTC companies with subscription services come after the previous director Lina Khan is pushing for subscription services. In October 2024, the agency completed the order “to cancel” to cancel a subscription to cancel a subscription. In spite of the face Some challenges By industrial groups, it is expected to take effect on May 14.

“Americans are tired of registration for subscribers that cannot be canceled,” FTC President Andrew Ferguson said. “Trump-Vance FTC fights back on behalf of the American people.”

FTC’s complaint investigation Last year, Uber clients claim that the $ 25 deposit has been promised in the month.

“If this was true, Uber does not consider subscription (up to 9.99 / month),” a) when calculating this deposit statement From FTC. “The company also shows material information about the subscription material information (eg using a small, gray text that consumers can easily miss the text).”

Complaints are charged with consumers who automatically fill the consumers who sign for free trial before the shipping date. In addition, Uber claims to move 32 to move 32 to navigate and cancel the users “extremely difficult” to cancel the customers. These actions come in the form of explaining why they want to cancel, urge Uber, calls on to leak, and if it fails, it offers to stay.

“Some users say that they need to contact the customer support, but they do not have a way of contacting them; after the liquidation of them, they are charged with another shipping period and wait for them to hear back after customer support,” he said.

Uber should have contacted customer support to cancel customers who want to cancel the previously registered within 48 hours. The company is said to be the case. TechCrunch has started learning when Uber updates the policy that customers cancel the application within the application.

The bidders are pushed to continue the court’s deceptive experiences and to force the company to make money relief.

“Because the FTC has chosen to move forward, but we are already convinced of what the courts agree to know what one knows: Uber’s registration and cancellation processes are clear, simple and the letter and spirit of the law. “Uber does not register or cancel the consumers without their consent and now they can always be done in the app and receive 20 seconds or less people.”

The former FTC department, who represented Uber during the investigation, based on the Complaint on FTC on the full investigation and “both facts and the laws of the law.”

Uber’s current judgment, Christine Wilson, “The non-traditional nature of the hurricarial investigation process, with the addition of new and unusual claims at the last moment, is disappointed to see the best for the longest time and justice.”

The Uber’s member base reached 30 million in 2024 between 34 countries and the company has increased by more than 60%. A year ago, Uber CEO Dara Khosrowshahahi estimated that Uber’s membership fee would be “More than $ 1 billion“In 2024.