Salesforce just unveiled AI ‘digital teammates’ in Slack — and they’re coming for Microsoft Copilot

Righteousness A new approach to the EU, which is on the workplace of general aides, is a new approach to the specialized “digital teammates” operating directly in the framework.

The new product called AgentForce, the new product, which allows companies to set up and place employment and placement of employees in the company, and allows employees within the messenger platform.

“Customers are similar to employees who are special skills and knowledge, our customers need cooperation to solve problems for both their customers and employees,” said Slack in Slack in Salesforce, VentureBeat in an exclusive interview.

The starting company represents a significant turn in the AI ​​strategy. Most companies have launched AI travelers that many organizations with a wide “everything” assistants fought ink or specialized tasks. Salezforce’s actions, Ai’s Ai, a consensus signals that can give more reliable results than all commercial workers approaches.

“The customer service you can find on the Internet, the customer service you can find on the Internet is limited to chatbots,” he said. “However, this ‘digital teammates’ with interacting with many systems in the AgentForce and Slack, AI agents, working with work flows, you can make a very step-by-step action and adapt to their work.”

Ready AI Templates promise the value faster for enterprise groups

Salesforce also presents SLACK employee agent templates, which began to present pre-formed starting points for general use. These include customer concepts (access to CRM data), plane (new employees) and employees (to answer the general HR, this and operating questions).

Templates aims to eliminate a general complaint related to the AI ​​application: usually requires a wide customization before seeing the material business value.

“Companies must correct large AI agents that can accurately manage a large number of tasks and questions, and they need the comfort of llirmality to answer questions with repetitive logic and policy compliance,” Kucera said.

Salesforce to support these agents offers two basic allowances: Slack Enterprise SearchAgents allow agents to search and respond to the flow of team conversations, which allow you to search for real-time messages, files and applications, it also allows you to search for real-time and general slaves.

Enterprise-Grade Guardrires: Salesforce enhances AI power with data protection

The company, agentforce, interlocutory, both in the interlocutor, and in the sluggishness, expressed respect for a user authorization to expose the sensitive information of existing user permissions to potentially.

The AGULCORCE operates in the same security within the Slack. This ensures that customer information is the highest care and the information and answers are allowed to include the user. “

In an action for adoption, Salesforce, both seller ID licenses that allow you to interact with AI agents of some slaves, allow companies that provide agentCorce through the agentCorce ID.

ROI Reality Check: Client application shows measurable productivity gains

Several companies have already placed the early version of the agent force with promising results. Paper tablet manufacturer worthy The technology has supported its support faster and needs internal knowledge. Formula 1 Fan questions responded 80% faster with the first call resolution rates with more than 95%.

Perhaps the most speakers are the internal consequences of Salesforce with an engineering agent in Slack. “For only six months, the engineering agent has been operated on more than 3,500 users. An average of 130 questions that save about 30 hours per month,” he said. “The project, which is put forward in the current volume, can save more than 50,000 conversations per year, save 17,000 hours, more than 8 employees and $ 1.4 million!”

Other customers reported the same impressive dimensions. Harmhazical In only three weeks, 73% of restaurant web queries with agentorce, the payment processor engine decreased by 15% and an annual cost of $ 2 million.

Slack’s Talk Edge: Salesforce plans to make Microsoft and Google Outmanever

Announcement positions against the sale of the Microsoft’s Copilot and Google’s Twins In an increasingly competitive enterprise in the AI ​​Assistant market. From the powerful sides of each company’s platform – Microsoft 365, Google with Google Google and now Slack and Microsoft with Salesforce from its CRM ecosystem.

“Agentforce supports customer-facice, employees and backgrounds on the same platform. These agents can be applied to sellers and employees, sales,” said Kucera. “And have low-coded tools to open closed data from customers with deep integration with the integration of the information cloud with agent.”

The sailor stressed the unique position of Slack in a sight of cooperation as a basic advantage. “Slide combines a unique source of knowledge for these agents and combines conversation information in a way taken to action.

Digital teammates: Co-operation of the workplace between people and AI

The introduction of special AI agents and raises questions about how the companies will develop as they have increasingly complex assignments. Both salespersons, the purpose of the purpose, stressed that the goal is to increase knowledge workers more than replacing.

“Companies are the greatest impact on the development of time, time-critical thinking, developing decisions, developing decisions and processing, developing decisions and processing works in complex scenarios, processing and rejecting driving.

The sailor is planned to be a future where employees spend less time during the transition between different applications. “Instead of sliding between tools, employees will be able to say that an agent needs to say and take care of an agent to work.

From Jack-Trade Trade to experts: Enterprise AI strategy

Salesforce’s movement reflects a large realization, which often works with the complex, context of the enterprise workflows. By derising the agent’s attention, companies can reduce the seller’s “semantic noise” – reduces the distractions when the EU is caused by very possible actions.

“We are on a daily basis, we are working with AI agents, most companies begin to think about how they can increase human workers,” Kucera said. “I think we will see that there is a healthier partnership in the coming years.”

The right to special agents also reflect how to manage man’s work in most enterprises, how to manage human work and the management of generalists more specifically.

“Every role and the team has a business process or a business process or a business process or stain,” he said. “Employees should start preparing the agency for the future, and Slack is a natural home for this to happen with the rich knowledge, culture and sellers of a organization.”

As they continue to test with AI, Salesforce’s specialized approach can report a new phase, a new stage to the adoption of the enterprise, the reliable, domain special assistance, which combines direct work flows.