ServiceNow expands AI offerings with pre-built agents, targeting broader enterprise adoption

Serviceenow He believes that more fields in an enterprise can benefit workAnd because it improves the agent platform and causes purchases, the company plans to double agents.

Serviceenow, announced the purchase Tuesday workers together with the possibilities of the new agent. In addition, the Orchestra Platform has generally existed and the agent has announced planning to combine an enterprise search.

Amit Zavene, Serviceenow CPO, said that society saw many potential in the infrastructure around the AI.

“There is a lot in this space and [this new] The release has many opportunities around AI agents, “Damage said.” This is the main elements of a platform, and it is something we will continue to grow double [on] and put in investment. ”

Serviceenow added new agents to the pre-established AI agents library, including a new security operations (Seleps) agent, including autonomous change management agents and network testing and repair agency. The company also updates the existing one by updating the AI ​​Agent Orchestryor and AI Agent Studio, adding new features.

Reaches a wider agent

Servicenow offers pre-established agents for special teams and helps customers build themselves. The company first announced Library of AI agents In September and always added to that library.

SECEPS agent will idealally “will help eliminate SECOPS teams to remove recurring tasks and quickly stop real threats,” Zaven said. Autonomous change management agents will create special applications and tests, solve the problem of proactive network test and repair, solve and diagnose network problems before performance.

These new agents automate more areas of an organization and Zavy, servicanena’s “For customers, as many new uses, such as we have seen this value,” he said. The company hopes that agents will help workers treat them differently.

Zaveny allows the purchase of actions and the purchase of an updated Agentic platform, using agent’s search for agents to find the needs of any information employee.

“It helps us to enter and drop our AI investment in our investment, and help us to get down. “We have a workflow leader and many information opportunities. There are many and very skilled use cases there. Thus, it all stays whole, especially accelerates these work around the AI.”

Developed orchestra

Serviceenow also opened it AI Agent Orchestryor and AI Agent Studio General availability. Platforms help organizations, plane and coordinate agents.

Users can now apply an analytical dashboard to visualize the use, quality and value of AI agent. A demo, AI and innovation VP, AI and innovation Dorite Zilbershot, said that the managers will be able to accurately see how much the agent is closed and the plan is working in accordance with the plan.

AI Agent Studio has now led the instructions to the company, to design and configure new AI agents using natural language descriptions. “

Serviceenow, agents took a long time to become part of an organization’s workflow. Supports separately “Invisible agents“- They do not necessarily know what employees do to do the tasks of agents, but they do to perform the duties of these agents.