Sonos CEO: ‘We All Feel Really Terrible’ About the Bungled App Update

Really difficult, I think that when you are in the center of customers, to be in any environment you allow your customers. And if there is something, Sonos is fascinated. When you work, it is double tough and you do not understand the relative priority of your contribution. And really we reset this ladder until old and people are in the sight of Sonos today and reconstruct their cultural tone today.

It has been these updates and changes since the application spread. During the time you have taught all the experience about your users?

I think that every morning is a part of the bed, this is the harsh work to the end, the life of our customer has a really special place in the life of our customer. I want to say that the soundtrack for barbecue and dinner parties. But it’s not an exaggeration to say that we are there for death. I mean, let’s be honest for the concept.

VA!

I want to say that you can’t say about Microsoft Excel.

Well, it depends on how strange it is, I guess.

Yes, I guess. It is really an honor to work on the emotional piece of people in so much on the emotional piece, but the result of this is an emotional effect when we fail.

I was talking to a customer on social media a few weeks ago. He had a problem in the system, and this is the day of celebrating his parents’ 50th wedding anniversary. All he wanted was music for the party. Where you can be a hiccup tolerant in a hiccup in your experience, it has a different emotional wall once a day, once a day, once a day for music once a music.

If there is something, the experience of interaction with our customers in the last 100 days is the reminder of what we go beyond just one program. An emotional soundtrack for people’s lives. Just need to work every time.

I am interested in the Software-Hardware Division. Sonos is a radical hardware product. How does the program help a company that lives in Mojo, hardware or dies?

I want to say that our acoustic team and the industrial design team and our extensive technological teams are very nice to work with our teams. This is the best in the world, and this is such a central part of Sonos’s open identity. But Sonos is also a platform. 3D accommodation for each of the manufacturers, strengthening, noise cancellation, noise cancellation, immersive audio.

If I criticize those years, I think that maybe the Sonos did not invest properly in the platform program. And in a way, the attempt to re-archit the mobile experience was meant to be a tool for this. But as we describe, we made some mistakes along the way. Thus, a part of which we can talk to the progress with some confidence, today is to know how the software platform is working compared to the previous generation program today. The platform in dozens of measures is better performed better than the program.